Refund Policy

– We will gladly accept any undamaged and unsacratched glasses within 7 Days of purchase for a refund or an exchange.

– Customer needs to return the parcel through any courier on his own expense to our address.

– Delivery Charges will not be refunded.

– Refund requests will be processed within 2-3 working days after receiving the return products.

– For any query, Whatsapp Us

Steps to follow for refund

Repack Parcel

– Make sure that the item should be packed safely.

– Damaged item’s will not be accepted for Refund

-Mention following information on your Parcel:

  1. Your Order ID
  2. Your Complete Name
  3. Your Mobile Number

Ship to

-Customer needs to return the parcel via traceable delivery i.e. courier or registered post on his own expense to the following address:

Name: Al-Shafa Eye Clinic

Address: Dr. Sarwar street, near DHQ hospital, Gojra road, Jhang Sadar, Punjab, Pakistan 

Wait call from our customer care

When we receive your parcel, our representative will call you, and then we will exchange/ refund you in 2-3 days.

For Customize Glasses Refund Policy

  1. If the prescription is wrong, then the company recheck it, and will refund the entire amount.
  2. If the prescription is right, then the lense amount will be deducted.
    • For Screen/Transition Glasses 1000Rs will be deducted.
    • For Screen+Transition Glasses 2000Rs will be deducted.